Refund and Returns Policy - didiretail.com

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (with all tags, manuals, and accessories intact). For hygiene and safety reasons, baby essentials like diapers, baby seats, and strollers must be unopened and unused.

Several types of goods are exempt from being returned. We do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases. For kids’ products, additional non-returnable items include:

Opened or used diapers (hygiene-sensitive)
Personalized or custom-made toys
Used baby gear (e.g., strollers, car seats) with signs of wear, stains, or damage
Toys with missing parts or damaged packaging (not caused by shipping)
Gift cards

To complete your return, we require a receipt or proof of purchase (e.g., order confirmation email, invoice).

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Items returned with minor damage to the original packaging (not affecting the product itself)
Toys with slight cosmetic defects that do not impact functionality or safety
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned between 15–30 days after delivery (a 10% restocking fee may apply)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at happy@didiretail.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item (e.g., a faulty remote control car, damaged puzzle, or defective baby stroller), send us an email at happy@didiretail.com and send your item to:DIDI Retail INC16016 BABCOCK ST APT 180SAN DIEGO, CA 92127USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:DIDI Retail INC16016 BABCOCK ST APT 180SAN DIEGO, CA 92127USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items (e.g., baby strollers, car seats, or large toy sets), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.