Shipping Policy

1. Overview

2. U.S. Continental Shipping (Timelines & Costs)

• Processing Time: Orders are packed and dispatched within 1–2 business days of payment confirmation. Processing may be extended by 1–2 days during peak seasons (e.g., back-to-school, holiday shopping, or product launches).
• Tracking Notifications: A unique tracking number will be emailed to you once your order ships. You can track delivery status via our Website’s “Order Tracking” page or the carrier’s official portal.
• Signature Requirements: For high-value items (e.g., premium strollers, car seats over $200), a signature may be required upon delivery to ensure secure receipt.

3. International Shipping

• International shipping is available to select countries (e.g., Canada, UK, EU member states). To confirm eligibility for your location, email happy@didiretail.com with your full shipping address and desired products.
• Shipping costs and delivery timelines are calculated at checkout based on package weight, destination, and carrier rates (typically 7–14 business days for delivery, excluding customs processing).
• Customs & Duties: International customers are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are not included in product or shipping costs and will be collected by the carrier upon delivery. We cannot estimate or cover these fees.
• Restricted Items: Diapers, liquid-based baby products, or oversized gear (e.g., full-size strollers) may have additional shipping restrictions—contact us for details before ordering.

4. Shipping Restrictions

• We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico, Guam) without prior written approval.
• Oversized items (e.g., large toy sets, full-size strollers) or heavy orders (over 30 lbs) may require additional shipping fees. We will notify you of any extra charges before processing your order.
• We reserve the right to refuse shipping to locations with known delivery restrictions or high risk of non-delivery.

5. Lost, Damaged, or Delayed Packages

• Delayed Packages: If your order does not arrive within the estimated timeline, contact us at happy@didiretail.com with your order number. Delays may occur due to carrier delays, customs holds (international orders), or inclement weather.
• Lost Packages: If your package is marked “lost” by the carrier (not delivered within 7 days of the estimated date), we will initiate a carrier claim. Approved claims will result in a full refund or free replacement of the product(s).
• Damaged or Defective Items: Report damaged, broken, or defective products within 48 hours of delivery. Include photos of the item, packaging, and shipping label for verification. We will arrange a free return and issue a full refund or send a replacement at no additional cost (for U.S. orders).

6. Address Changes & Order Modifications

• To change your shipping address or modify an order, email happy@didiretail.com within 24 hours of purchase. Once an order is dispatched, address changes or modifications are not possible.
• Incorrect or incomplete shipping information provided by the customer may result in delivery delays, returned packages, or additional fees—we are not liable for issues caused by inaccurate details.

7. Need Help?

Email: happy@didiretail.com

Address: 16016 BABCOCK ST APT 180, SAN DIEGO, CA 92127